Once you receive your design proof and if you are not satisfied with it, we will try our best to revise the design until you are satisfied. If not, we will refund your payment. If once you receive your order and are not satisfied please let us know and you can return the order for a full refund (less shipping charges). If you need to cancel your order you will receive a refund if printing has not begun. If your order has been printed, unfortunately there's no refund available. Most other non-personalized favors and gifts are refundable.